Privacy Policy

Glassfault Styling (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through glassfaultstyling.com and in the course of providing our styling and color analysis services, how we use it, and the choices you have. By using this website or booking a service with us, you agree to the practices described below.

Information We Collect

We collect information you provide directly to us, including:

• Contact form: your name, email address, the service you’re interested in, and any message you send us.
• Booking & appointments: when you book a session or purchase a gift card, our scheduling partner, Acuity Scheduling, collects your name, email address, phone number, and appointment details on our behalf.
• Payment information: payments are processed directly by Acuity Scheduling. We do not collect or store your card number ourselves; that information is handled entirely by Acuity under their own security and privacy practices.
• Photos and videos: for styling services or the Color Concierge add-on, you may occasionally send photos or videos by text or email for review. These are used only to provide styling guidance.
• Website usage data: like most websites, glassfaultstyling.com is hosted on WordPress.com, which automatically collects basic technical information from visitors, such as browser type, device type, approximate location, and pages viewed, through its built-in Jetpack site statistics. We do not use Google Analytics or the Meta/Facebook advertising pixel.

How We Use Your Information

• To respond to your inquiries and messages
• To schedule, manage, and send reminders about appointments
• To process payments and gift card purchases
• To provide the service you booked, for example preparing your typed results or completing your style report
• To maintain basic business, tax, and legal records
• To understand and improve our website and services

How Your Information Is Shared

We do not sell your personal information. We share information only as needed to run our business, with the following types of third parties:

• Acuity Scheduling: appointment booking, scheduling, and payment processing for sessions and gift cards
• WordPress.com / Automattic (Jetpack): our website host, which also powers our contact form and basic site statistics

Each of these companies maintains its own privacy policy governing how it handles your information, which we encourage you to review. We may also disclose information if required to do so by law.

Cookies & Website Analytics

Our website uses basic cookies and analytics tools, provided through our WordPress.com/Jetpack hosting, to understand how visitors use the site and to help keep it secure. We do not currently use third-party advertising trackers.

Data Retention

We keep the information you provide for as long as reasonably necessary to provide our services, respond to your inquiries, and maintain business, tax, and legal records.

Your Choices

You’re welcome to:

• Ask us to correct or delete the personal information you’ve given us directly, by emailing contact@glassfaultstyling.com
• Manage information held by Acuity Scheduling directly through that service, or by contacting us for help

As a small, independent business, we handle these requests personally; just reach out and we’ll take care of it.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

Security

We take reasonable steps to protect your information, but no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a new effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out:

Glassfault Styling
83 Canal St, New York, NY 10002
contact@glassfaultstyling.com
(646) 801-0470